Privacy Policy

Last updated: November 14, 2026

This policy explains what information CounterMats collects on countermats.com, why we collect it, who we share it with and how you can ask us to change or delete it.

Who we are

CounterMats makes custom and stock counter mats. Our address is 150 Motor Parkway, Suite 401, Hauppauge, NY 11788, United States. You can reach us at info@countermats.com or +1-631-493-0489.

What we collect

• Quote requests and messages: your name, email address, phone number and what you write in the form.
• Artwork and mat designs: the files you upload and the design details you choose in the mat designer or attach to a quote.
• Orders: your name, billing and shipping address, email address, phone number and what you ordered.
• Forum accounts: your username, email address, password, the date you accepted the forum rules and this policy, and what you post. Your username and posts are public. We never show your email address to other members.
• Live chat: the messages you type in the chat window and anything you share there.
• Technical data: your IP address, browser type, the pages you visit and how you reached the site. Our security tools also log IP addresses to block attacks.

How we use it

• To answer your questions and send quotes and proofs.
• To make, ship and support your order.
• To run forum accounts: we send activation and password emails, show your posts and moderate the forum.
• To protect the site from spam, fraud and attacks.
• To count visits, see which pages help people and measure our Google ads.

Cookies and similar tools

Cookies are small files your browser stores. The site uses these:

• Essential cookies for the cart, checkout, log in and security.
• Google Analytics and Google Ads tags, which count visits and measure our ads.
• WooCommerce order attribution, which records how you reached the site, for example through a search or an ad, when you place an order.
• Tawk.to, which runs the live chat window.
• Google reCAPTCHA on the forum account forms, which checks that a person sends the form.

You can block or delete cookies in your browser settings. If you block essential cookies, the cart and log in stop working. You can turn off Google Analytics with the Google Analytics opt-out add-on and change ad personalization in My Ad Center.

Who we share it with

We don’t sell or rent your personal information. We share it only with services that help us run the site and fill your order:

• our web host and its security firewall,
• Google, for Analytics, Ads and reCAPTCHA,
• Tawk.to, for live chat,
• shipping carriers, which get your name, shipping address and phone number to deliver your order,
• authorities, when the law requires it.

Each service handles data under its own policy. Read the Google privacy policy and the Tawk.to privacy policy.

How long we keep it

• Quotes, messages and artwork: as long as we need them to answer you and to support repeat orders.
• Orders: as long as tax and accounting law requires.
• Forum accounts and posts: until you ask us to delete them, or until we close an account that breaks the forum rules.

Your choices and rights

You can ask us to show you the personal information we hold about you, correct it or delete it. This includes your forum account and posts. Email info@countermats.com or use Contact Us. We may ask you to confirm your identity first. We keep the order records that tax law requires.

Depending on the state you live in, for example California, state law may give you more rights. We don’t treat you differently for using them.

Children

The site and the forum are for businesses and adults. We don’t knowingly collect information from children under 13. If you think a child sent us information, contact us and we will delete it.

Security

The site uses HTTPS, a web firewall and login protection. Forum passwords are stored in hashed form, so nobody at CounterMats can read them. No website is completely secure, so keep your password private.

Changes to this policy

When our practices change, we update this page and the date at the top.

Contact

CounterMats, 150 Motor Parkway, Suite 401, Hauppauge, NY 11788, United States. Email info@countermats.com, phone +1-631-493-0489, or use Contact Us.